About Us

Modernizing Insurance Claims

Complete iQ was founded to help carriers transform claims from a cost center into a competitive advantage through intelligent automation.

Who We Are

Who We Are

Complete iQ was founded by insurance and technology veterans who understand the operational realities of modern carriers. We combine deep claims expertise with proven AI capabilities to deliver solutions that work within your existing workflows.

Our Values

The Values Behind Complete iQ

Our values shape everything we do at Complete iQ. From transparency to trust, we're committed to building solutions that empower claims teams and deliver measurable impact.

Insurance-First Innovation

We apply AI where it makes sense for claims operations—not technology for its own sake, but intelligent automation that solves real operational challenges.

Transparency in Every Finding

Every AI-generated insight is traceable and explainable. We believe claims decisions require human judgment supported by clear, auditable data.

Supporting, Not Replacing People

Complete iQ is designed to make adjusters and QA teams more effective, not obsolete. We enable consistency and scale while keeping humans in control.

Partnership Over Vendor

We work alongside your teams, starting with focused pilots and scaling based on real results. Your operational success is how we measure ours.

Partnership Over Vendor

We work alongside your teams, starting with focused pilots and scaling based on real results. Your operational success is how we measure ours.

Why us

Why Carriers Choose Complete iQ

See how intelligent automation transforms claims operations compared to traditional manual approaches.

Manual Work

Prone to Human Errors

Limited by Work Hours

High Labor Costs & Overhead

Slow & Time-Consuming Tasks

Disconnected & Repetitive Work

Inconsistent & Dependent on Workforce

Complete iQ Ai Automation

Smart, AI-Driven Decisions

24/7 Automated Workflows

Scalable & Cost-Effective

Instant Data Processing

Seamless System Integration

Consistent & Reliable Output

Our Team

Leadership

Founded by insurance and technology veterans who've spent decades in claims operations.

Chad Zinn

Co-Founder

Chief Executive Officer

Chad Zinn

Co-Founder

Chief Executive Officer

Chad Zinn

Co-Founder

Chief Executive Officer

John Shoust

Co-Founder, P.Eng, MBA, MACP

Chief Technology Officer

John Shoust

Co-Founder, P.Eng, MBA, MACP

Chief Technology Officer

John Shoust

Co-Founder, P.Eng, MBA, MACP

Chief Technology Officer

Michael Skiba

"Dr. Fraud", MBA, PhD

Chief Operating Officer

Michael Skiba

"Dr. Fraud", MBA, PhD

Chief Operating Officer

Michael Skiba

"Dr. Fraud", MBA, PhD

Chief Operating Officer

FAQs

We’ve Got the Answers You’re Looking For

Quick answers to your AI automation questions.

What is Complete iQ?

Is Complete iQ a replacement for our adjusters or QA team?

How does Complete iQ use AI?

How difficult is Complete iQ to implement?

What types of claims does Complete iQ support?

How do we get started?

Ready to Transform Your Claims Operations?

Book a Demo Today and Start Automating

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© Complete iQ

2026 All Rights Reserved

© Complete iQ

2026 All Rights Reserved